How we help

Embrace digital

We help management teams ensure that their existing platform, tech team and tech stack is flexible and scalable enough for growth and that they can leverage the opportunity of cutting edge tech. Our Head of Cyber and Technical Growth Specialist support management teams to improve their tech capabilities and security measures, with ECI itself Cyber Essentials Plus accredited. Our Data and AI Growth Specialist helps management teams unlock growth opportunities and build scalable, future-ready platforms.

Some areas of focus in our Tech Toolkit include:

  • Best practice board reporting/KPIs
  • Tech transformation
  • Vendor selection
  • AI use case and tooling prioritisation  
  • AI maturity and governance 
  • Cyber security
Portfolio supported with tech transformation over the last decade
67 %
Portfolio supported with tech transformation over the last decade
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We think about tech from a couple of perspectives there’s a risk side of the equation you know does it is there any kind of risk that we should be aware of and cognisant of when we’re making the investment and also a value creation side to it to what extent does the technology underpin differentiation and success of the business in its markets soI think there’s three things you should bear in mind when pitching the technology of your business and the first is what’s the link to business strategy how does it support your business’ aspirations of what you want to achieve what’s the commerciality. The second is what’s your capability to deliver and how can you demonstrate that you’ve got a strong track record of getting things done quickly on time and budget and you know can continue to be agile moving forward. And then finally, I think it’s really important to articulate how you are thinking of new technologies that might have a potential disruptive impact so Generative AI would be the classic one how do you make sure that you’re going to be a beneficiary. All businesses are on a journey when it comes to technology and we understand that there’s there’s always things that need doing it might be architectures that need evolving new technologies that need implementing the list goes on and we’ve seen that across a number of our investments and seen the opportunities that can come alongside there as well. So Auction Technology Group is is a great example. Auction Technology Group was a trade magazine for the auction industry it was called Antiques Trade Gazette so ATG still and then over the course of our investment period we help them invest in becoming a digital marketplace business. There’s a range of ways in which we support our portfolio companies and relation to technology across their time with us. It might be as simple as just linking up the CTO with the CTO from another business who’s facing a similar set of of challenges so that they can learn from each other. It might be about deploying one of our growth specialists particularly around technology to to help drive a key project forward or it might be leveraging some of the toolkits that we have whether that’s in cyber, it might be around vendor selection there’s the whole raft of ways in which we can help the key is what’s going to be right for you in your specific circumstances because we know that each company has different needs.

We’re in the detail of the business all the time, and as a SaaS business you can almost open up the back door and see what people are doing. To be able to have another external brain that can be applied to that, we get the benefit of someone else’s thoughts, rather than being on our own with it. It’s really helpful.

Chris Berry

Non-Executive Director, CIPHR

Case Study

Peoplesafe

Peoplesafe is a global provider of workforce safety technology, protecting lone and at-risk workers. ECI helped the business transform from a device‑led service to a modern, platform‑first tech company.

  • Order to cash transformation including digitisation of legacy paper processes leveraging Salesforce CRM, Zendesk, ERP refresh and cloud migration
  • Supported the team in delivering a core product re-platforming, launching Nexus, a cloud-native, fully API-enabled platform
  • Nexus enabled new product modules: Travelsafe (commute safety), Roamsafe (resilient signal) and Team Broadcast
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> 30%
reduction in support tickets post-Nexus launch
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158%
growth in app sales vs 30% for devices since 2022
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11%
increase in alarm coverage in low-signal environments with Roamsafe
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50%
reduction in app battery consumption

ECI are able to turn various data points into relevant analysis and management insight. They provide really good backup in terms of any thinking that you’re doing around strategy of technology or product.

Naz Dossa

CEO, Peoplesafe

Technology is one of the most significant drivers for ensuring long-term performance, and it is a key value driver for the companies we back. I work with management teams to ensure that their technology can keep pace with and drive future growth.

Badr Khan

Growth Specialist – Tech

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Proven experience and expertise

There are seven key focus areas that we’re most often asked about by companies that we back.

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