Suzanne Pike, Partner and Head of Origination, reflects on how the origination function has evolved over her 15 years at ECI, why relationships and emotional intelligence remain at the heart of private equity, and why her most used emoji outs her as a millennial.
Q: How has the origination landscape since you joined ECI?
When I joined in 2011, very few firms had a dedicated origination function unless they were heavily buy and build focused. ECI already had an Origination Partner concentrating on advisor coverage, but my role was created to reflect a clear shift toward sector specialism and the need for genuine credibility in each area.
Today, deep subsector knowledge and early, direct access to management teams sit at the heart of how we deploy capital, because they are what give us real conviction. We remain extremely focused in our approach, typically putting forward offers on only 6–8 opportunities a year to convert 3–4 high-quality deals.
Q: How has the launch of Amplifind™ changed ECI’s ability to source and win deals?
Amplifind™, our proprietary AI tool, now supports our entire origination process. That’s from lead identification and prioritisation, powered by LLM workflows and machine learning models, through to rapid company insights enabled by data aggregation, deep research and agentic AI. It even enhances our selling process through AI-driven case study podcasts and roleplay tools.
It is the most effective platform in the market because it has been built specifically around how ECI works, using proprietary data to train the models that stretches back decades. We have also designed it to be highly agile, enabling us to evolve the platform as our market, processes and technology continue to shift.
Beyond surfacing differentiated insights and supporting sharper prioritisation, Amplifind™ saves both our portfolio companies and us enormous amounts of time, for example, reducing bolt-on mapping from 4–5 weeks to around three days.

Q: What skills do you think someone needs to work in private equity, and origination in particular?
Above everything, you need the ability to connect with people on a human level - whether that’s building trust with a management team or navigating internal discussions about pipeline priorities. Origination is fundamentally about communicating well, listening deeply and remembering that people and relationships sit at the centre of every decision.
Q: What do you think is the biggest misconception management teams have about private equity?
The biggest misconception is that all private equity firms are the same. It’s incredibly hard for management teams to differentiate from the outside, which is why we always encourage taking references and spending time with us outside a formal process. That’s the best way to understand what we are like to work with day to day.
Q: What has been the biggest lesson you’ve learned since joining?
That this is a people business. The strongest relationships are built on trust and integrity, and showing up consistently with openness and authenticity is a powerful foundation for a long-term partnership.
Q: What excites you about the role today?
I’m genuinely excited about the opportunity to differentiate at the intersection of technology, AI and emotional intelligence - that’s where the future of origination will be shaped.
The role has shifted away from desktop analysis and market research - those elements can be automated. It’s now about exercising judgement, unlocking value from our network and deepening relationships.
Quick Fire with Suzanne:
What’s on your bedside table right now?
My AirPods - always. I’m terrible for late night doomscrolling.
What’s the best piece of advice you’ve ever been given?
The world is often loud with criticism and quiet with appreciation. Be the exception and always take the chance to acknowledge the small things you value in others.
Do you have a weekend routine?
Mainly chauffeuring my three kids between dance school and swimming lessons. The highlight is my Saturday morning coffee with the other dance mums.
What’s something you believed ten years ago that you no longer do?
That personal growth slows down as you get older - I’ve realised I’m still learning and evolving all the time.
What’s your most used emoji?
The classic (and apparently now embarrassingly millennial) laughing emoji.
What would your colleagues be surprised to learn about you?
Probably that I’m the designated family singer for weddings and funerals - or that I failed my first driving test for speeding… twice.
Insights
23/04/2026
“Quick Fire” with Suzanne Pike
We’re delighted to welcome Jeroen Sibia, who joins ECI as Origination Manager. Jeroen joins to support ECI’s origination activity, working closely with advisors, management teams and sponsors. His role will focus on strengthening ECI’s network relationships and engaging early with ambitious management teams across ECI’s subsectors.
Jeroen joins ECI from Foresight Group, where he was Co-Head of Origination, leading the sourcing, evaluation and execution of growth and buyout investments. Prior to this, he was an Investment Associate at Literacy Capital. Earlier in his career, Jeroen worked at McKinsey & Company and Barclays Investment Bank, and he also co-founded and led an online recruitment platform focused on private capital markets.
News
16/04/2026
Read Time: 1 Min
ECI welcomes Jeroen Sibia as Origination Manager
Field services has all the key signifiers we look for in consolidation opportunities. The landscape is fragmented, it has strong revenue visibility, loyal customers and economies of scale.
Yet, outcomes vary for field services consolidators, as stakeholders often don’t recognise the fundamental differences that make this sector so unique. Faye Maughan shares her thoughts on why you must approach consolidation here with a people-first mindset:
1. Benefits of consolidation
Local field services operators are strongly positioned to win against large incumbents, with all the benefits of local entrepreneurialism versus a top-down approach. Combine this with bringing together local operators, and we see that real efficiency gains are possible:
- Route optimisation improves efficiency for engineers as well as limiting their time away from home
- Cooperation on larger, national accounts unlocks new revenue streams and enhances brand reach
- Spreading shared benefits across a broader revenue base enables greater resources for every individual in the organisation, from training centres to allow engineers to expand their skillset to improved digital tools that would otherwise be too expensive
- A bigger group allows talented employees to grow within the organisation, important for attraction and retention in a tight talent market
Individually, a local champion may struggle to service a multi-site national client. Together, it’s an attractive and more agile and responsive option to the larger players.
2. The right way to do it – empowering the local workforce
In field services, the loss of an employee is immediately felt by the customer. The engineer who has serviced a client's boilers for seven years, who knows the building, who the client calls by name – that is the service to the end customer. The service is relationship-driven, locally rooted, and fragmented by nature.
This is all the more important in a market where labour is in shorter supply. The best engineers know they have alternatives, and for the consolidation group, that means their investment has a high propensity to walk out the door. What engineers typically want is the autonomy, fair pay, and freedom that drew them to the job in the first place. Clock watching, scripts, or aggressive upsell targets may have them looking elsewhere. Equally, out of all the things to save on in the group, pinching salaries is not the place save. Rather, schemes that allow top performers to benefit from their contribution to the group should be highly encouraged.
All this means that the best consolidators are those that think engineer-first. That might mean using group scale to give someone a patch closer to home, or ensuring pay structures genuinely reward output. The point is making clear that the acquisition is adding something to their working life, not taking something away. Get it right and they will deliver better service and in turn improved customer retention – getting it wrong tends to have a quick impact on the bottom line.
3. The old school consolidation playbook might not work
There is a tendency, particularly for PE-backed consolidators, to think about bringing everything under one brand as quickly as possible. However, while that may work for some companies, it’s not a one size fits all approach. A local business trading for 25 years under its founder's name has built something genuinely valuable: a trusted reputation, embedded in its community, reinforced by word of mouth. Customers do not choose it because of its marketing. They choose it because their neighbour recommended it, or because they have used it for years and trust it. Individual businesses have individual cultures, that often reflect the needs of their local customer base.
We often see co-branding (“part of X group”) or other types of affiliation is often a good middle road to opening up the group benefits whilst retaining the local loyalty. This also gives more autonomy to local managers, who are empowered to continue to run their local hub / business in the context of the larger group. Consolidating under a handful of existing, strong, regional brands is another solution to preserve the legacy that has been carefully built over decades.
4. PE's role is to add infrastructure, not interference
This raises a question. If it’s all local and individual – how is private equity helping here?
The answer is infrastructure. What local field services businesses often lack is the operational backbone that lets their people do what they do best, more efficiently and at greater scale. We tend to see a few common areas that smaller local businesses may struggle to deliver on their own:
- Scheduling technology that reduces dead time on the road and means the same team handles more jobs without working harder.
- AI-assisted tools that help engineers on-site, for example through report writing and compliance documentation.
- A common ERP system that enables data sharing and financial visibility across the group.
- Training and development pathways that give engineers a reason to grow within the group rather than go elsewhere.
Conclusion: consolidation is ultimately a people question
The economics of field services consolidation are real. But we see that success is not driven by the fastest to centralise, or to push cross-sell opportunities. Measures of success here are often engineer retention and satisfaction – that measure of M&A success, is likely to be what delivers long term growth. By doing the right things for the group, growth naturally tends to follow.
Insights
09/04/2026
Faye Maughan
Read Time: Min
The human edge in field services consolidation
We’re delighted to announce George Moss has been promoted to Managing Partner and joined the ECI Board from 1st April 2026.
George was promoted to ECI’s Investment Committee in April 2025, reflecting his longstanding contribution to the firm and his successful track record working with management teams, with a particular focus in the travel and healthcare subsectors. His appointment as Managing Partner marks the next step in that progression.
This promotion is the latest in ECI’s proven succession model, with the four Managing Partners ensuring smooth leadership transition, something that has allowed the business to evolve and retain its best talent for 50 years.

News
07/04/2026
ECI promotes George Moss to Managing Partner
We’re delighted to announce the appointment of two new independent Growth Specialists to our panel of expert advisors. Gillian Fox joins as Growth Specialist - People & Culture, and Dr. Orlando Machado as Growth Specialist - Data & AI.
Gillian Fox is an experienced Chief People Officer, with over 25 years’ experience in global roles. She has held Chief People Officer and senior HR leadership positions at organisations including Euromoney, Reckitt Benckiser, Hovis, RBS, Aviva, and Allen & Overy, and is the founder of people performance advisory business, Optimal People. As Growth Specialist - People & Culture, Gillian joins ECI to support our portfolio companies on culture, leadership, people strategy, executive development and team effectiveness, helping management teams to build compelling employee propositions that drive value.
Gillian succeeds Lesley Davies, who will be retiring from the role. Lesley has worked on People & Culture since 2018 and is a founder member of ECI’s Growth Specialist Panel. As well as supporting ECI develop its People & Culture toolkit, Lesley has worked closely with the leaders of many portfolio companies as they have scaled, helping them to develop senior talent, focus on retention and high employee engagement and build sustainable in-house strategic HR capability.

Orlando Machado joins ECI as Growth Specialist – Data & AI, bringing deep experience in data science, analytics and artificial intelligence. Over a career spanning more than three decades, Orlando has held senior leadership roles across industry and academia, including serving as Chief Data Officer at the LEGO Group and in senior data and technology roles at WPP, dunnhumby and Aviva. In his role at ECI, Orlando will support management teams in using data and AI to drive better decision-making, unlock growth opportunities and build scalable, future-ready platforms.
ECI’s Growth Specialists are a panel of independent experts, available as needed to support management teams on projects that drive value across ECI’s key focus areas, being people & culture, technology & data, sales & marketing, M&A and international growth.

News
30/03/2026
ECI welcomes Gillian Fox and Orlando Machado as Growth Specialists
We're delighted to announce the appointment of David Danon as Partner into our investment team to support the continued growth of ECI.
David joins ECI following almost 20 years in the private equity team at Bain Capital, where he served as a Partner. Having originated, led and successfully exited deals across a broad range of sectors and geographies, David brings with him a wealth of experience to support ECI’s investment strategy, partnering with growth businesses valued up to £300m to deliver top quartile returns.
This is our third hire into the investment team in the last six months as we continue to invest for the future.

News
23/03/2026
Read Time: 1 Min
ECI welcomes David Danon as Partner to further strengthen investment team
With a large number of Nordics companies expanding into Europe, ECI’s Chris Watt and Ludvig Hamilton share their views on why there has been so many successful expansion stories and where we have seen it work effectively.
1. A logical next step
For Nordics based companies, the U.K., DACH and Benelux, are natural next steps. Yes, they are geographically close, but more than that there is an affinity between the regions in terms of how we do business, aligned cultures and values - we see clear similarities.
In particular, we see Nordic countries take a first step into the UK. The UK economy offers significant opportunities, with total market value of c.£13 trillion. It provides an opportunity to diversify customer base, in particular with a large global financial services hub, which is why so many success stories have happened in the fintech sector. English fluency in the Nordic countries is among the highest in the world, which means while there is a big opportunity for finding talent as part of expansion, there isn’t a need to start with an all new team and offices can work seamlessly across borders.
An example is the Danish financial management platform Scaleup Finance, which since entering the UK in 2022 has ten-folded its revenues and launched “Nume” – an AI CFO for startup founders.
2. M&A accelerating European ambition
M&A activity from Nordics firms is also a well-established route into European expansion. We have seen this with our own portfolio with Advania, a leading Nordics IT services provider, acquiring UK-based Microsoft cloud specialist Content+Cloud from ECI. This was Advania’s first strategic expansion outside the Nordics, giving them a fantastic foothold in the UK, subsequently leading to further acquisitions of CCS Media and Servium in the UK. Their UK footprint now comprises 1,600 professionals across 20+ locations, and the cultural alignment point mentioned earlier is brought to life by the fact that key executives from those businesses have gone in to take senior roles within the Advania Group.
ECI are still an investor in the combined Group which is backed by Goldman Sachs Asset Management. M&A has further allowed the business to add strategic AI capabilities to enhance its service offering and regional strength as it aims to become the leading IT Managed services provider in Northern Europe. Other notable acquisitions expanding capability during this investment have included The AI Framework and Mirus IT Solutions.
3. Organic growth
Nordics companies can expand into Europe organically, and while they usually need some local support, it can be more fluid than if you were seeking to expand into the US, for example. This is why we often see companies such as Pleo, the Danish spend management platform unicorn, retaining key focus on Europe with significant headcount expansion in the UK and DACH, while now also aiming to expand in DACH.
A key part to successful organic growth, is delivering effective cross-sell. For example, ECI-backed Imagesound already served large, multi‑site global brands in retail, leisure and hospitality and through their client’s international footprint, they benefited from built-in expansion opportunities. They further enhanced this by selling beyond the core in-store music product to sell adjacent offerings such as digital signage, visual content and bespoke music and sound design through their Musicstyling division. This deepened customer relationships and supported further international revenue growth.
It is important not to overextend yourself but to target countries systematically, looking at where is the most relevant and addressable market, but also one where you can effectively compete, and targeting that region before moving into the next. If you can win in one geography, it is often easier to roll out from there, rather than spreading yourself thinly across multiple regions. At ECI a key part of our international toolkit is to help companies assess potential routes to market and look at where they are most likely to win, and work with management teams to understand a prioritised roadmap for growth.
4. People and culture
One of the most important parts of successful expansion, wherever you are in the world, is getting the right people in place. It is important to have boots on the ground and commit to a region that is strategically important and be present in the market. More than that, it is key to have trusted individuals, especially if operating a global Board.
Bringing in senior talent that has experience with international expansion is clearly helpful. At CMap, the business benefits from having a Danish Chair, Peter Colsted, who has proven experience of scaling businesses into Europe and the US. This brings relevant understanding of challenges opportunities, as well as a global perspective to the Board.
It is clear that it is important for any company to be plugged into local customs, but there is also a good opportunity for Nordics companies to translate their culture globally. Probably the most famous example of this is Spotify, who were one of the earlier adopters of unlimited vacation and generous parental leave, regardless of gender or location, reflecting a distinctly Scandinavian model.
5. The investment ecosystem
Because of all these factors mentioned, Nordics companies have a fantastic ecosystem to operate in. In particular the investment community is well set up to invest in the region, with the largest UK investors holding on average 9% of their portfolio in the Nordics according to Gain.Pro.
An indicator of the strong investment market in the Nordics is also the rebound in IPO markets, with Stockholm leading Europe in 2025 IPO activity and PwC’s Nordic IPO Watch 2025, reporting total Nordic IPO proceeds of €7.4bn in 2025, up ~370% vs €1.6bn in 2024.
Insights
12/03/2026
Chris Watt,
Ludvig Hamilton
Read Time: Min
Pan-European expansion from the Nordics
For 2026, the theme for International Women’s Day is Give to Gain - a call to move beyond statements of support, and recognising that if you want to support progress, you have to share time, influence and opportunity. Mentorship and advocacy sit at the heart of this – talent rarely moves forward solely on its own.
Mentorship and advocacy in the private equity industry
Fiona Moore, Head of ESG, ECI
ECI are a founding sponsor of Level20, the leading industry body for women in private equity. The team have been both mentors and mentees across multiple cohorts, and I’ve found out firsthand as a mentee the benefit of having space to talk things through, sense check decisions and discuss career planning openly with someone who knows the private equity industry well, but in a confidential forum.
Mentorship on its own is not enough, however. Research from Level20 and LSE finds that advice is helpful, and guidance can help shape careers. However, the most important way to actually change outcomes for female talent is through advocacy. Careers accelerate when senior leaders are willing to use their influence to open doors, challenge bias and actively sponsor talent. This is something leaders do by default, taking individuals under their wing, bringing people into projects, and singing some people’s praises in meetings. Thoughtful advocacy involves considering if you are doing this fairly across the team, beyond highlighting those that look and work in a similar way to you.
That insight continues to shape how ECI think about people management, and in 2025, ECI included specific questions aligned to the Level20 framework in its engagement survey to better understand performance on inclusivity, including questions about whether there is someone at work who encourages development and if leaders are inclusive in how they support people across the organisation. We know there is a long way to go at ECI and in the private equity industry, however, transforming advocacy within organisations is likely to be one of the most impactful levers we can pull.

The power of having a voice
Mariana Valle, CEO, Insurance Insider
Female CEOs are still the exception to the rule. In fact, the latest figures show just 6% of FTSE 250 CEOs are women. Since we are, well, pretty rare, I get asked all the time, how did you do it? The truth is, being CEO was never a goal. Growing a business was. And the path was never clear or straight, but if I look back, three key factors got me here.
The first is a combination of grit, determination and drive. The longer my CEO tenure goes, the more I feel these are the absolute key attributes to lead a business. The second is curiosity, not just related to your market and your clients, but people. The third is opportunity, and here is where I feel the theme for this year’s International Women’s Day really speaks to me. You make your own luck with one and two, and a good dose of hard work and charm. But without the advocacy of others, it is a tough climb. Add to that some time away from work for maternity leave, and women are not starting from zero; they are at -5.
In my career, I had amazing mentors and advocates who believed in me before I did, and influenced opportunities that were essential in my journey to here and beyond. I can’t emphasise enough the importance of connections, as well as the power of having a voice – to ask for advice, guidance and learning opportunities. And this year’s ‘give to gain’ theme reinforces this message, that to instigate change, we need to give women a platform to be heard, the resources to help them get there, and advocacy to ensure they thrive.

A good mentorship dynamic
Joanna Knight OBE, CEO, Leaders.inc
It’s important to look for mentorship rather than wait for it. People don’t tend to tap you on the shoulder and say, ‘I see something in you, let me help.’ You have to scan the room, think about who you admire, and be brave enough to ask for time. That also doesn’t have to be another woman or minority – it’s more about who you can learn the most from in that moment.
As a mentor, I find people get the most value out of your help when you’re human and honest. If you’re considering mentoring someone, remember that some of the most valuable learning comes not from what leaders got right, but from the mistakes they’re willing to share. That openness builds trust, which allows people to really grow.
If you feel you don’t have the time to support someone, think about what else you can do to help them. Signposting, connecting people, or helping others step into mentoring roles themselves. Progress happens when we all take responsibility for supporting talent, not when we wait to be asked or assume someone else will do it.

Setting up success from the start
Scarlett Salamon, IR Analyst, and Georgia Ling, Investment Analyst, ECI
How can you set talent up for success from day one? A well-designed buddy system and induction process can make sure people find their footing and their confidence quickly. ECI established this in the last 12 months, having a named Buddy for each new hire.
Scarlett Salamon, who joined as an Analyst in the IR team in 2026, comments: “Joining ECI has been an incredibly welcoming experience. From day one, people have taken the time to introduce themselves, and I’ve had the opportunity to sit down with teams across the firm to understand not only their individual roles but how they collaborate with one another. The buddy system has been particularly valuable - having a friendly face in the office and someone you can turn to with any question, no matter how small, makes a real difference. Georgia, who joined around six months before me, has been a great support as my Buddy, sharing practical insights and advice on what she found most helpful as a new joiner.”
Georgia Ling, who joined the investment team in 2025 and has been a Buddy to Scarlett since she joined, comments: “Having joined ECI not too long ago, I found the buddy system to be a helpful forum to discuss any 'silly' or 'obvious' questions I had about the firm, the job, etc. I’ve enjoyed being able to provide that same space for Scarlett, even if I may not have all the answers yet!”

Shared lessons across private equity networks
Rich Pearce, Partner, ECI
Private equity firms are uniquely placed to create meaningful networks across their portfolios. By bringing talent together, individuals can learn from one another, rather than having to navigate similar challenges in isolation. This is a foundational principle of our ECI Unlocked programme, bringing business leaders together to share experience, practical insight and lessons learned across the portfolio.
In 2026, ECI is launching a Rising Stars programme designed to identify and support high‑potential talent across the portfolio. It will give talent access to coaching on topics such as leadership and self-awareness, facilitate networking with others going through the PE journey, and help participants develop the confidence and capability needed to progress into senior roles over time Importantly, while the programme is open to all high‑potential individuals, portfolio leaders are encouraged to think carefully about diversity when making nominations, helping to broaden access to development opportunities and support more equitable progression across the portfolio.

What can I do to help?
Tamsin Webster, Head of People, ECI
Sylvia Ann Hewlett’s 2013 book ‘Forget a Mentor, Find a Sponsor’ was transformational for me in my thinking of how to best support the next generations of talent in organisations to progress to senior positions. Many of us seek out mentors in our careers, as a helpful way to learn from others’ experiences and encourage us in our career steps.
This isn’t unhelpful, but securing sponsorship rather than mentorship is a much higher-stakes initiative. Finding someone who is prepared to recommend you and support you, and risk their own reputation in doing so, takes much more time and considered effort.
What can you, an individual reading this who presumably wants to support talent through your organisation, do to help? Ask yourself the question – can you nurture relationships with more junior people in your organisation that over time may build beyond advice to truly connecting them with opportunities?
If you are an individual looking for more sponsorship and advocacy, the question is are you investing in relationships around you, building long-term trust and demonstrating consistent reliability, initiative and capability? If you don’t have someone who would risk their reputation on you, what relationships do you need to spend more time on to prove that it is worth doing?
Both parties in a sponsor relationship don’t operate in isolation. Organisations should create opportunities across teams and geographies. In larger companies, these can be formal programmes, but smaller companies can create a culture where individuals are expected to consider how they’re helping others reach their potential.

Insights
05/03/2026
The importance of mentorship and advocacy to promote diversity and inclusion
