Moneypenny joins forces with VoiceNation and Ninja Number

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Virtual PA

ECI portfolio company, Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number.  The details of the transaction have not been disclosed. 

VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a cutting-edge business phone app which provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta Georgia. 

Moneypenny is the market leader and fastest growing company in its sector, with over 750 staff and 20% growth year-on-year with offices in the UK and in Charleston, South Carolina. It delivers outsourced telephone answering, live chat, switchboard and a host of technology-enabled services to a wide range of businesses, from sole traders to multi-national corporations. Moneypenny handles 15 million calls and chats annually for more than 13,000 clients in the UK and US. 

Over the past 18 years, VoiceNation has offered a quality virtual receptionist service to clients.  Ninja Number provides a virtual phone system which works with business owners’ mobiles to manage their communications and allows them to manage their personal and business life from one device.

VoiceNation and Ninja Number

We are delighted to welcome VoiceNation and Ninja Number into the Moneypenny family. They are both award-winning, successful brands and the combination of these businesses will further complement the services we can offer our clients in the US.  Our aim is to be the number one provider in the US for outsourced communications, supporting businesses of all sizes to deliver a great customer experience with every interaction, regardless of channel.

Jay Reeder and Graham Taylor and their team have built an incredible business and we look forward to supporting their future growth.”

Joanna Swash

CEO of Moneypenny

We are excited about the opportunities this next phase presents for our business and more importantly, for our team and customers.

We have really enjoyed working with Moneypenny on this deal and appreciate their refreshingly open and honest approach. There’s a great fit not just with our cutting edge technology, AI driven products, and our service offerings, but more importantly with our culture and ethos. Looking after your people and putting the needs of the customer front and centre, are key values both organisations deeply care about.

Jay Reeder 

Co-founder of VoiceNation and Ninja Number

Mark Keeley, Partner at ECI Partners, comments:

By combining these market leading businesses, it creates a fantastic platform for accelerated growth in the North American market. Building upon Moneypenny’s existing US presence, the addition of Voicenation and Ninja Number further enhances the range of premium customer engagement services offered by the Group. We are delighted to support the team and are excited by the opportunities this combination will create for both employees and the loyal customer base.

Mark Keeley 

Partner at ECI Partners

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